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Our coronavirus (COVID-19) response

Your health and safety is our top priority

The impact of the coronavirus (COVID-19) pandemic has touched us all. While these are uncertain times, please know we’re here for you and ready to help. We've taken steps—with a primary focus to maintain the health and safety of you and your employees, our associates, our friends and families, and the public—to ensure we're able to support vital business activities with the high level of service you expect of us.

Please review these resources for help managing the effects of the pandemic, both at your business and at home. These tips and reminders not only assist in stopping the spread of the disease, they help ensure your business won’t be caught off guard when your attention is focused on other matters.

If you’ve been financially impacted by our nation’s strategies to reduce the spread of COVID-19, we can help with that, too. Your account manager, billing specialist, or customer service representative is available if you’d like to talk about your specific situation and identify some options. You can also reach us at 800-4SENTRY (800-473-6879).

Together, we can keep moving forward.

Restarting your business

As we’re making progress to slow the spread of COVID-19 in the U.S., we’re starting to see our business sector come back to life. However, when restarting your business, it’s not as simple as unlocking the door and turning on the lights. We’ll walk you through some important things to keep in mind to get your business and your employees safely back up to speed.

Inspect your building systems

Before ramping up operations again, take the time to form a plan for restarting your business. Inspect your building and machinery, address any issues, and involve your employees in the process.

Properly reintroduce employees to the workplace

Many businesses had to make difficult decisions regarding their workforces during this time. As you reintroduce employees to your business, consult a human resources or legal professional to help avoid issues.

How to manage employees with COVID-19

Communication is key in continuing to provide a safe environment for your employees. Here are some important CDC-recommended recovery timelines for individuals who are sick or recovering from COVID-19.

Safely transitioning back to work

Returning to work is a bit more strenuous on the body for some, as physical demands vary based on job positions. Here are tips to ease employees back into the workflow to help avoid injuries.

How to handle onsite visitors

Being back in business means you’ll have more people than just employees on your property. Here are some guidelines to have in place when contractors, vendors, and other visitors come calling.

COVID-19 claim reporting requirements for California employer

California Senate Bill 1159, signed into law in September 2020, may impact how you report COVID-19-related claims at your business.

California OSHA reporting requirements for COVID-19

In September 2020, the California legislature passed Assembly Bill 685, which may impact how you handle COVID-19 procedures and report cases at your business.

Safety resources for your business

You can count on our team of safety professionals. As we deal with and adapt to changing circumstances surrounding the COVID-19 outbreak, both personally and professionally, we want you to know we continue to be here for you and your business. We’re available to help you with your safety and risk management programs, and we’re committed to being responsive while observing social distancing. Please reach out to your assigned safety consultant or account manager, or contact us if we can provide further assistance. Thank you, and stay healthy.

Health and safety practices for your business

There are many steps you can take to mitigate the spread of disease at your business. Do you have a point person communicating this to your employees?

OSHA guidelines

OSHA has created standards for COVID-19 that may apply to your business, including worker protection and compliance requirements.

COVID-19 FAQs for businesses

As a business owner, you have a lot to keep track of surrounding the COVID-19 pandemic. With the help of the CDC, here are some answers to commonly questions as you restart your business.

Do you have a travel policy in place?

A travel policy sets clear guidelines for employees to follow when traveling for work. In times like this, be sure to adjust your policy to follow government directives.

Keep up with physical and cyber security

While your attention is focused on other concerns, you can’t forget other basic safety principles that protect your business. That includes keeping up with your physical and cyber security measures.

Additional resources

Truckers: Visit the ATA COVID-19 hub

Here’s the latest information helping truckers stay informed about federal and state declarations and what facilities are open along the interstates, courtesy of the American Trucking Associations.

Families First Coronavirus Response Act (FFCRA)

Employers need to know how FFCRA impacts their businesses. There are new requirements for paid sick leave and family and medical leave tied to the coronavirus (COVID-19) pandemic.

Apply ergonomics at home

With many of us working from home, these new environments mean different stresses on our bodies. Here are some ergonomics tips to help keep you comfortable and productive.

Messages from Pete McPartland, our chairman of the board, president, and CEO

We’re expanding our work-from-home program

To help keep our customers and communities safe, the majority of our associates are now working from home, while continuing to provide the excellent service our customers deserve.

Taking action in response to COVID-19

We’re committed and prepared to serve our customers while keeping people safe. We’ve taken a number of measures to help ensure the health and safety of our associates and the surrounding public.

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