Claims
Our claims services department is dedicated to supporting you.
Claims happen—that’s why you insure your business. And when they do happen, we work to resolve your claims efficiently and fairly so you can get back to focusing on your business and your future.
At Sentry, you're supported by a team of experienced claims professionals committed to serving you. Our execution, customer service, communication, and solution-oriented approach help keep the entire claims process moving along efficiently.
Report a claim
Sentry customers
No matter the policy or the incident, our in-house claims team is committed to streamlining the claims process. We'll keep you informed every step of the way, helping to ensure a fair and efficient resolution.
Non-customers
Our claims team is ready to handle your claim with care and expertise. If you're not a current policyholder and were involved in an incident with one of our customers, you can report the incident as a guest.
Check an existing claim
View claim status
See the status of a claim already in progress. You'll need to know the claim number and the date of the incident.
Make a claim payment
Make a subrogation payment, or reimbursement, on an active claim. You'll need to know the claim number and your ZIP code.
Review claim payments
Monitor on payments related to a claim. You'll need to know the claim number and your federal employer identification number (FEIN).
Workers' compensation claim
For injured workers
Check your workers’ compensation claim details and find resources to help you through the recovery process. You’ll need to provide the claim number and your Social Security number.
For medical providers
Medical providers working with a patient with a workers’ compensation claim can submit bills online, sign up for electronic payments, and find state-specific information and payer IDs on our medical billing page.
FAQs
Typically, reporting a workers’ compensation claim is done by the employer or company that holds the insurance. When reporting the claim, we’ll need information about the employee or employees involved, a description of the accident or incident, and medical provider details.
Yes, we can help you find a network medical provider in your area.
And, if you’ve been prescribed medication due to a work-related incident or injury, we can help you find a network pharmacy in your area.
If you have more questions, check out our workers’ compensation guide or call us at 800-473-6879.
In most cases, yes. We believe there is significant value in having one claims associate handle a case from beginning to end. However, we also believe it’s important to match the case to the talent, so if the severity or complexity of a claim unexpectedly increases, we will reassign the claim to another member of the claims team who specializes in severe or complex case management.
Absolutely. Insurance fraud impacts everyone by driving up insurance premiums. Our Special Investigation Unit evaluates and pursues suspected fraudulent insurance claims.
