Claims happen—that’s why you insure your business. And when they do happen, we work to resolve your claims efficiently and fairly so you can get back to focusing on your business and your future.
You’re supported by a team of experienced claims professionals committed to serving you. Our execution, customer service, communication, and solution-oriented approach keep the entire claims process moving along efficiently.
Check the status of a claim already in progress. You’ll need to know the claim number and the date of the incident.
Check on payments related to a claim. You’ll need to know the claim number and your federal employer identification number (FEIN).
Check your workers’ compensation claim details and find resources to help you through the recovery process. You’ll need to provide the claim number and your Social Security number.
Medical providers working with a patient with a workers’ compensation claim can submit bills online, sign up for electronic payments, and find state-specific information and payer IDs on our medical billing page.
Sentry customers can report, track, and monitor claims online—all from our portal, Sentry Insight.
Log in to InsightTypically, reporting a workers’ compensation claim is done by the employer or company that holds the insurance. When reporting the claim, we’ll need information about the employee or employees involved, a description of the accident or incident, and medical provider details.
Yes, we can help you find a network medical provider in your area.
And, if you’ve been prescribed medication due to a work-related incident or injury, we can help you find a network pharmacy in your area.
If you have more questions, check out our workers’ compensation guide or call us at 800-473-6879.
In most cases, yes. We believe there is significant value in having one claims associate handle a case from beginning to end. However, we also believe it’s important to match the case to the talent, so if the severity or complexity of a claim unexpectedly increases, we will reassign the claim to another member of the claims team who specializes in severe or complex case management.
Do you investigate suspected insurance fraud?
Absolutely. Insurance fraud impacts everyone by driving up insurance premiums. Our Special Investigation Unit evaluates and pursues suspected fraudulent insurance claims.
To file a claim, call us at 800-473-6879. Please have the following information ready:
To check the status of a claim, please call 800-473-6879 or log in to your online account®
