Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include, but is not limited to:
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Sentry chooses to share; and whether you can limit this sharing.
| Reasons we can share your personal information | Does Sentry share? | Can you limit this sharing? |
| For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes— to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes— information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes— information about your creditworthiness |
No | We do not share |
| For our affiliates to market to you |
No | We do not share |
| For nonaffiliates to market to you |
No | We do not share |
The Sentry Group of Companies Includes:
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We also communicate to associates in writing and provide training on the importance of protecting confidential information.
We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Sentry offers and administers a variety of insurance and financial products and services. Depending on your relationship with us, we may process your personal information for reasons such as to fulfill and meet the reasons you provided the information, to provide insurance and/or financial products and services, to provide technological services and support, to secure our data, to protect against fraud, to comply with legal obligations, to conduct general business operations like improving our products and services, and for employment related purposes.
We may also use information we gather to inform you of new products or services available or under consideration, technical issues, customer satisfaction surveys or account updates and related purposes.
Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
When you limit sharing for an account you hold jointly with someone else, your choices will apply to everyone on your account.
Affiliates:
Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include financial companies such as Sentry Insurance Company, Sentry Life Insurance Company of New York, and Parker Stevens Agency. Visit www.sentry.com/footer/legal-disclaimer for a list of affiliated companies.
Nonaffiliates:
Companies not related by common ownership or control. They can be financial and nonfinancial companies. Sentry does not share with nonaffiliated companies so they can market to you.
Joint Marketing:
A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Sentry does not jointly market.
For all insurance customers:
If we decline an application for coverage or cancel a policy, we'll give the specific reasons for the decision to the Named Insured. If our decision was based on an outside agency's report, we'll provide the agency's name and address.
If one of Sentry's business lines or the entire business, or a substantial portion thereof, is acquired or transferred, whether by merger, consolidation or purchase of a substantial portion of assets, Sentry may disclose and transfer your personally identifiable information to such third-party acquiring Sentry. In addition, if Sentry becomes the subject of a bankruptcy or insolvency proceeding, whether voluntary or involuntary, Sentry or its trustee in bankruptcy may sell, assign, license or otherwise transfer such information in a transaction approved by the appropriate court.
For insurance customers in AZ, CA, CT, GA, IL, ME, MA, MT, MN, NV, NJ, NM, NC, ND, OH, OR, and VA only:
The term “Information” means information we collect during an insurance transaction. We will not use your medical information for marketing purposes without your consent. We may share your Information with nonaffiliates without your prior authorization as permitted or required by law. We may share your Information with insurance regulatory authorities, law enforcement, and consumer reporting agencies. Information we obtain from a report prepared by an insurance-support organization may be retained by that insurance-support organization and disclosed to others. To request access to, correct, or deletion of your personal information, please use our webform here, or call 877-788-4012.
For insurance customers in Montana:
Pursuant to Montana law, you may request a record of any disclosure of your medical information during the preceding two years. To request a record of your medical information, please use our webform here, or call 877-788-4012.
For insurance customers in Maine:
We will share information about you only as permitted by law. Recipients of your NPI include, for example, Sentry Affiliated companies, professional advisors, reinsurance providers, other insurance companies, financial institutions, credit bureaus, consumer reporting agencies, legal and regulatory authorities, authorized representatives and successors in interest, and marketing firms in connection with our marketing efforts. Sentry will not use or authorize the use of pretext interviews to obtain information in connection with an insurance transaction unless there is a reasonable basis to suspect criminal activity, fraud, material misrepresentation or material nondisclosure.
For Nevada residents:
We are providing you this notice under state law. You may request to be placed on our internal Do Not Call list by sending an email to privacy@sentry.com. Please provide your name, address, and telephone number. For more information on this Nevada Law, contact: Bureau of Consumer Protection, Office of Nevada Attorney General, 555 E. Washington St. Suite 3900, Las Vegas, NV 89101; Phone Number: 1-702-486-3132; Email: BCPINFO@ag.state.nv.us; Or contact Sentry Insurance Attn. Privacy, 1800 North Point Drive, Stevens Point, WI 54481, Phone: 877-788-4012, Email: privacy@sentry.com
For Insurance customers in Vermont:
We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.
For California residents: Learn more about your rights under the California Consumer Privacy Act by reviewing the “Privacy addendum for California Residents” section.
Remarketing Information:
Our website uses Display Advertising. Display Advertising includes features such as remarketing, interest category advertising, similar audience advertising, and other types of interest-based advertising. Third-party vendors, including Google, show Sentry.com ads on websites across the Internet.
Our website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double-click cookie) together to inform, optimize, and serve ads based on past visits to our website. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.
At Sentry, we use cookies for the convenience of our users, offering a more enhanced experience when using our site.
A cookie is a small text file that is recorded either temporarily of persistently on your browser or device that enables our website to remember information about you when you visit our site and to assist us in identifying products and services that we offer, that may interest you. First party cookies are set by us and third party cookies are used by us, but are generated from a different domain than that of our site.
There are several types of cookies:
Managing your Cookie Preferences:
To disable cookies on our site only: you can click the “Cookie Preferences” link at the bottom of our site and select which cookies you would like to disable.
If you have disabled cookies or have an opt-out preference signal enabled in your browser settings: your preferences are being honored. You do not need to take any additional action. The signal applies to the browser you are using. To disable cookies or enable an opt-out preference signal in your browser, look for Privacy or Security settings in your browser settings. Options may very by browser and may change periodically.
When you access our website through any other websites or linked web pages, your personal information may be disclosed to and become the property of both Sentry and the other website owner. Our website may also contain links to other websites. Sentry is not responsible for the privacy policies or practices or the content of websites not owned by Sentry that may link to or may be linked from this website. We encourage you to review the privacy policies and terms and conditions of such websites so that you understand how those companies collect, use and share your information.
Effective date: January 1, 2023
This privacy addendum for California residents (the “California Addendum”) supplements the information contained in our Privacy Policy (the “Privacy Policy”) and applies solely to residents of the State of California (“consumers” or “you”).
We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively the “CCPA”) and, unless defined in this California Addendum or the Privacy Policy, any terms defined in the CCPA have the same meaning when used in this California Addendum. If you are a California resident with disabilities and want to be provided with an accessible version of this California Addendum, please contact us by calling 800-473-6879. You can also print this California Addendum as a separate document.
Sentry reserves the right to amend this California Addendum at any time.
Please note, personal information does not include:
Information handling practices
Sentry offers and administers a variety of insurance and/or financial products and services, including annuity, life, and property and casualty insurance products and services and retirement savings plans. Depending on your relationship with us – policyholder, insured, claimant, annuity owner, certificate owner, beneficiary, producer (e.g. broker and agent), business partner, vendor, or other person or entity – Sentry may collect or receive information that is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).
Please see the below list of: (i) the categories of personal information collected in the preceding 12 months; (ii) the categories of sources from which personal information is collected; (iii) the business or commercial purpose for collecting, selling, or sharing personal information; and (iv) the categories of third parties to whom we disclose personal information.
Categories of personal information we collect
How we collect your information
Sentry has obtained the categories of personal information listed above from a variety of sources:
Use of personal information
We may use or disclose the personal information we collected for the purposes described below:
We will not collect additional categories of personal information or use the personal information collected for materially different, unrelated, or incompatible purposes without providing you notice.
We impose contractual obligations on service providers and contractors to ensure they can only use your personal information for appropriate purposes.
Disclosures of personal information to third parties
In the preceding twelve (12) months, Sentry may have disclosed your personal information to the following categories of third parties:
The following chart provides more detailed information about the disclosure of each category of personal information to third parties for a business purpose or purposes.
|
Category of personal information |
Category of third party recipient |
Business purpose disclosed for |
|
Identifiers |
Professional advisors
Legal and regulatory authorities
Authorized representatives and successors in interest
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To provide technology services and support
To secure our data, information systems, and physical facilities
Fraud detection and prevention
To comply with legal obligations
For general internal business operations
For employment-related purposes of Sentry employees and applicants |
|
Personal information described in subdivision (e) of Section 1798.80 |
Professional advisors
Legal and regulatory authorities
Authorized representatives and successors in interest
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To provide technology services and support
To secure our data, information systems, and physical facilities
Fraud detection and prevention
To comply with legal obligations
For general internal business operations
For employment-related purposes of Sentry employees and applicants |
|
Protected characteristics or classifications |
Professional advisors
Legal and regulatory authorities
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To comply with legal obligations
For employment-related purposes of Sentry employees and applicants |
|
Commercial information |
Professional advisors
Legal and regulatory authorities
Authorized representatives and successors in interest
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To provide technology services and support
For our internal business operations |
|
Biometric information |
Legal and regulatory authorities
Other businesses
|
To provide insurance products and services
To secure our data, information systems, and physical facilities
Fraud detection and prevention |
|
Sensory information |
Legal and regulatory authorities
Other businesses
|
To provide insurance products and services
Fraud detection and prevention
To comply with legal obligations
For employment-related purposes of Sentry employees and applicants |
|
Professional or employment-related information |
Professional advisors
Legal and regulatory authorities
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
For our general internal business operations
For employment-related purposes of Sentry employees and applicants |
|
Sensitive personal information |
Professional advisors
Legal and regulatory authorities
Other businesses
|
To fulfill/meet the reason you provided the information
To provide insurance products and services
To secure our data, information systems, and physical facilities
Fraud detection and prevention
To comply with legal obligations
For our general internal business operations
For employment-related purposes of Sentry employees and applicants |
Sharing personal information
Sentry may provide your personal information to the categories of third parties below for purposes of cross-context behavioral advertising (targeted advertising). We share this information to provide you with a customized experience on our websites and to tailor advertisements to you.
|
Category of personal information |
Category of third party recipient |
Business purpose disclosed for |
|
Identifiers |
Marketing firms |
For general internal business operations (to market products and services to you) |
|
Internet or other electronic network activity information |
Marketing firms |
For general internal business operations (to market products and services to you) |
|
Geolocation data |
Marketing firms |
For general internal business operations (to market products and services to you) |
|
Inferences drawn from personal information |
Marketing firms |
For general internal business operations (to market products and services to you) |
Sale of personal information
Sentry does not sell your personal information and has not sold your personal information in the preceding twelve (12) months.
Personal information and children
We do not do business with children. We do not authorize persons less than 16 years of age to use our website or independently purchase our products or services. While we may collect information of individuals less than 16 years of age for purposes of providing products or services (e.g., claims administration), we do not sell or share the personal information of those who we know are under 16 years of age without affirmative authorization.
Sensitive personal information
We do not use or disclose your sensitive personal information for purposes other than the following:
(1) To perform the services or provide the goods reasonably expected by you when you request those goods or services.
(2) To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
(3) To resist malicious, deceptive, fraudulent, or illegal actions directed at us or you and to prosecute those responsible for those actions.
(4) To ensure the physical safety of individuals.
(5) For short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us; however, for this use your sensitive personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with us.
(6) To perform services on our behalf, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf.
(7) To verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by us.
Your privacy rights
The CCPA provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.
The right to know and access your information
You have the right to request that Sentry disclose certain descriptions and categories of the personal information we collect, use, share, disclose, and sell about you. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The right to request deletion
You have the right to request that Sentry delete any of your personal information that we have collected or maintained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers and contractors to delete) your personal information from our records, unless an exception applies. We may no longer be able to provide certain products or services if you exercise your right to delete.
The right to request correction
You have the right to correct your personal information. Once we receive and confirm your verifiable request, we will use reasonable efforts to update your information, unless an exception applies. We will also ask any service providers or contractors to whom we have disclosed inaccurate information to correct it.
The right to opt-out of the sharing of personal information
You have the right to opt out of the sharing of personal information that we have collected from you. You have several options to exercise this right. You may:
If we have actual knowledge that you are less than 13 years old, we will not share your personal information without the consent of a parent or guardian.
The right to opt-out of the selling of personal information
We do not sell your personal information.
The right to limit the use of your sensitive personal information
We do not use your sensitive personal information except as allowed by the CCPA.
Exercising your rights
To exercise the rights described above, please submit a verifiable consumer request by calling us toll-free at 877-788-4012, or making an online request. You may make up to two requests in any 12-month period. Making a verifiable consumer request does not require you to create an account with us.
Only you, or a person that you authorize to act on your behalf (an “Authorized Agent”), may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
When you submit a request, you will need to provide us with:
We will be unable to fulfill your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. With few exceptions, we will only fulfill a request from your Authorized Agent if:
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Opt-out preference signals
If you have an opt-out preference signal enabled (such as a “Do Not Track” signal or global privacy control), your preferences are being honored. You do not need to take any additional action. The signal applies to the browser you are using. To enable an opt-out preference signal, look for Privacy or Security settings in your browser. Options may vary by browser and may change periodically.
How long your personal information will be kept
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which the data was collected, and the applicable legal requirements.
Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Contact information
If you have any questions or comments about this California Addendum, the ways in which Sentry collects and uses your information described in this California Addendum or in the Privacy Policy, or your choices and rights regarding such use, please do not hesitate to contact us at:
Phone: 877-788-4012
Email: privacy@sentry.com
Website: Sentry.com
Mailing address: 1800 North Point Drive., Stevens Point, WI 54481
At Sentry, we prioritize the privacy of your health information. We're committed to safeguarding your data in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
Here, you'll find essential details about HIPAA and its impact on participants in the following services:
By understanding HIPAA and our commitment to its guidelines, you can feel confident and secure when entrusting us with your protected health information.
Please explore the resources provided below to learn more about our compliance efforts and how they relate to you. If you have any questions or concerns about HIPAA, feel free to reach out. Your trust and privacy are important to us.
Sentry Insurance Company Group Health Plans Notice of Privacy Practices
Sentry Insurance Company Long Term Care Plans Notice of Privacy Practices
For comments, questions or concerns, you may contact us using one of the following methods.
Sentry Privacy Department
Attn: Privacy Office
1800 North Point Drive
Stevens Point, WI 54481
Phone: 877-788-4012
Email: privacy@sentry.com
Submit a Privacy Web Form
If you have any questions, comments, or concerns about this Privacy Notice or the ways in which Sentry collects and uses your information described in this Privacy Notice, please contact Sentry’s Privacy team at:
Phone: 877-788-4012
Email: privacy@sentry.com
Mailing address: 1800 North Point Drive, Stevens Point, WI 54481
Additionally, If you feel we have inaccurate information about you, you may request access to types of information that we have on you and that it be corrected, amended, or deleted by making an online request, or by contacting us via one of the above methods.
